Vendor Profile: Doxy.me

Product Overview

Service Lines:

• Virtual care platform for use within a clinical setting

Key Features:

• No downloads, no plug-in, nothing to install – automatically works in most popular browsers
• Secure, high quality video and audio
• Secure live chat
• Custom branding, dedicated landing page, personalized sub domain
• Provides analytics for an organization – track usage, monitor trends, identify opportunities for improvement

Other Services:

N/A

Jurisdiction:

Doxy.me is available in Canada and the USA.

Functionality

Secure Messaging:

The Doxy.me platform allows for Live Chat which enables providers to easily communicate with patients by text even when on a call with a different patient.

Secure Video:

The Doxy.me platform offers high quality HD video and audio for all virtual visits.

Scheduling:

The platform has the ability to schedule patient appointments within the application.

Visit Triage:

• TBD

Integration:

Doxy.me has the ability to integrate with many of the existing EMRs or practice management solutions. Integration can be achieved by embedding a room URL as a custom button or scheduling note. However, no official integration currently exists.

Privacy & Security

Overview:

Doxy.me uses state of the art security and encryption protocols to assure that data integrity and privacy is maintained. As a result, Doxy.me complies with HIPAA, GDPR, PHIPA/PIPEDA, & HITECH requirements.

Compliance Achieved:

HIPAA, GDPR, PHIPA/PIPEDA, & HITECH compliant.

Location of Servers:

• TBD

Privacy/Compliance Training Available:

N/A

Workflow Considerations

Approach:

Doxy.me allows for the following workflow and can be customized based on clinic needs:

• Patient Check In
• Patient Queue – allows providers to see when patients have checked in and allows providers to easily jump between patients
• Waiting Room – ability to personalize waiting room with text, pictures, and videos for patients to enjoying while waiting.