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Vendor Profile: InTouch Health


InTouch Health delivers telehealth services to health systems with a full range of solutions to efficiently deliver Consumer, Specialty, and Emergent virtual care in any care environment.  InTouch Health supports more than 2,500 care locations around the world – including many of the top 20 health systems – as they deploy telehealth programs across their enterprises. InTouch Health’s mission is to provide a Telehealth Network and Services to support access and delivery of high-quality clinical care to any patient at any time, while reducing overall costs of care.


Headquarters: Santa Barbara, California

Company Size: 201 – 500 employees

Founded in: 2002


Website: https://intouchhealth.com/

Demo Video

Product Overview

Service Lines:

  • Direct-to-consumer
  • Direct-to-patient (expand clinic services)

Key Features:

  • Solo™ by InTouch creates an integrated scalable virtual care experience for any use case, care setting, and budget.
  • Solo™ configurable Software modules: Intake, Coordinator, Smart Notes, Imaging, Analytics.
  • SaaS platform available on web, desktop, and mobile devices
  • Digital patient intake with configurable journeys
  • Patient-centric architecture
  • End-to-end care coordination with configurable user workflows
  • Seamless virtual visits and group conferencing

Other Services:

  • Telehealth Devices
  • Physician Capacity Management – helps increase access to specialists
  • Consulting – to help users reach their goals, maximize utilization and ROI, achieve alignment around a common strategy, and transform and innovate an organization
  • Telehealth Implementation – tailored support for implementation, including training courses and dedicated support


Available in Canada and USA.


Secure Messaging:


Secure Video:

The InputHealth platform enables secure video appointments between providers and patients.


This platform does support the ability for patients to book appointments with a provider that is signed up on the service.

Visit Triage:

For the on-demand services, an AI rules engine guides patients through the intake process and routes them to the appropriate provider or waiting room.


InTouch’s software is architected with a flexible integration framework to bring EMR and third-party applications into own place with APIs, HL7 integration, scheduling, eligibility confirmation, e-prescriptions, patient surveys, payments, and digital signatures.

E.g. Cerner, Nextgen, Meditech, InDemand Interpreting, GE Healthcare, Athena Health, Vivify Health, DrFirst, Epic, Allscripts.

Privacy & Security


InTouch Health uses account information in a password-protected environment as a security measure to protect data. They use administrative, physical, and technical safeguards to protect data.  They maintain a high level of data protection via safeguards such as data backup, audit controls, access controls, and data encryption. InTouch Health Services use industry standard SSL/TLS encryption to enhance security of electronic data transmissions.  InTouch Health maintains applicable HIPAA and other regulatory requirements to the extent that it has access to, or otherwise stores, processes or transmits PHI or PII.

Compliance Achieved:

HIPPA compliant, HITRUST CSF certified.

Location of Servers:


Privacy/Compliance Training Available:


Workflow Considerations


  • TBD

Pricing Options


  • TBD

Current Offerings:

During this time of COVID-19 pandemic, a special offer is available.  

Interested in InTouch Health? Contact Us

Information on this page was provided by the vendor or summarized from vendor websites.