As secure messaging is the dominant mode of communication in virtual care, with providers and patients preferring this mode of communication for virtual visits by an 85% margin. Novari eVisit ensures that this form of communication is consistent with the experience users expect from chat applications.
The chat interface appears in a “timeline” view where the user can see not only the chat messages, but notable events such as the acceptance of the chat request by the provider, and the attaching of documents to the record. All chat entries are timestamped for convenience, and the provider can easily view the patient’s case details. The provider can seamlessly transition to a video visit if desired.
Secure messaging is currently only available between the provider and patient and provider to provider messaging is not available.
Face to face visits are a key facet of Novari eVisit’s functionality. Calls can be made and received from any mobile or desktop device with a connected webcam. When providers have accepted a request for a video visit, they may initiate the visit at any time, including the ability to transition to a video visit from secure chat.
From the interface, users have standard video controls including the ability to change the active camera (front or rear facing), hide the video, mute, and end the call. The provider can also access the patient’s chart while the call is in progress and make any required notes while keeping the video visit active.
Novari eVisit was designed to be a natural extension to the processes which already take place within the EMR, including schedule. The expectation is that providers will continue to schedule patients as they would any other appointment (assuming the request is a video appointment at a particular time). Novari eVisit can be used to transmit appointment confirmations, if desired, for appointments scheduled in the physician EMR.
Novari eVisit supports the ability to create a virtual waiting room with facilitated triage. Nurses or other professionals may triage patients and increase or decrease their priority within the queue.
Novari eVisit can import client lists from external EMRs in order to populate patient contact information for the purpose of patient enrolment. This feature works with any EMR capable of producing such an export. Further, Novari has recently entered into a relationship with Telus to produce enhanced integration between all Telus EMRs (PS Suite, Med Access, etc.) with the Novari Access to Care software platform. With leadership from the B.C. Provincial Health Services Authority (PHSA) Novari is currently integrating to QHR/Accurro, Plexia and other EMR solutions.