Vendor Profile: Zoom

Product Overview

Service Lines:

Virtual care platform that provides secure video visits.

Key Features:

• Zoom combines cloud video conferencing, group messaging, and collaboration tools such as screen sharing, co-annotation, and remote control into one simple platform.
• HIPAA and PIPEDA/PHIPA compliance with 256-bit AES encryption.
• Recorded session review – ability to save meetings or consultation and review.

Other Services:

N/A

Jurisdiction:

Zoom is available nationwide in Canada.

Functionality

Secure Messaging:

Ability to have 1:1 chats with patients. Zoom keeps information and contacts secure and compliant. Zoom encrypts data at all times, has multi-factor authentication, SSO, and achieves your data for up to 10 years. Secure messaging within video conferencing, allows coloration with other providers. Providers can also annotate directly on the shared screen so notations are visible to all attendees. Ability to have 1:1 chats or group chats.

Secure Video:

Secure, HD video and audio. Zoom offer encryption for all meetings, role-based user security, password protection, waiting rooms, and place attendee on hold.

Scheduling:

Zoom has the ability to scheduled appointments from Outlook, Gmail, or iCal.

Visit Triage:

TBD

Integration:

Zoom has current integration with Epic software (Software and services including, patient tools (MyChart), telehealth, AI & analytics, etc.).

Privacy & Security

Overview:

Zoom enables customers in Canada to be compliant with Canadian Data Protection regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, locally, the Personal Health Information Protection Act (PHIPA).

Zoom’s commitment to protecting the security and privacy of customers’ data includes:

• Submitting privacy practices to independent assessment and certification with TrustArc
• Undergoing an annual SSAE-16 SOC 2 audit by a qualified independent third-party

Compliance Achieved:

HIPAA compliant, PIPEDA/PHIPA compliant, SOC2 certification, TRUSTe certification, EU-US Privacy Shield certifications.

Location of Servers:

Zoom for Healthcare data is stored in Canada.

Privacy/Compliance Training Available:

N/A

Workflow Considerations

Approach:

• TBD